VibeMyCar Privacy Policy

1. Introduction

Welcome to VibeMyCar ("we," "our," or "us"). We are committed to protecting your privacy and providing you with a safe and secure experience when using our ride-sharing application and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

By accessing or using VibeMyCar, you agree to the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect several types of information from and about users of our services:

• Personal Information: This includes name, email address, phone number, profile picture, location data, payment information, and governmental identification for drivers.
• Usage Data: Information about how you interact with our application, including ride history, search queries, app usage statistics, and device information.
• Location Data: Real-time location information when you use our services is essential for matching riders with drivers and optimizing routes.
• Transaction Information: Details about payments to and from you, including payment method information processed through our payment partners.

3. Payment Processing

VibeMyCar uses third-party payment processors PayU and RazorPay to process payments. When you make payments through our application:

• Your payment information is collected and processed directly by PayU and/or RazorPay.
• We do not store complete credit card or UPI details on our servers.
• Your use of these payment services is subject to their respective terms of service and privacy policies.
• We may receive confirmation of payment completion but do not have access to your full payment details.

4. Store Policy & No-Refund Policy

VibeMyCar operates under a strict no-refund policy. Once a ride is completed or a service fee is charged, no refunds will be issued except under the following circumstances:

• Technical errors resulting in duplicate charges.
• Services that were paid for but not provided due to system errors.
• Any refund decisions made at the sole discretion of VibeMyCar management.

All complaints or concerns regarding charges must be reported within 24 hours of the transaction. Any disputes raised after this window may not be considered.

5. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services.
• Process transactions and send related information.
• Match riders with drivers and optimize routes.
• Communicate with you about services, updates, and promotions.
• Monitor and analyze trends, usage, and activities to improve user experience.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.
• Comply with legal obligations and enforce our terms and policies.

6. Information Sharing

We may share your information with the following parties:

• Users of Our Services: Limited information is shared between riders and drivers to facilitate rides (e.g., name, photograph, location, and contact information).
• Service Providers: Third-party vendors who perform services on our behalf, including payment processing, data analysis, email delivery, and hosting services.
• Legal Authorities: When required by law, court order, or governmental regulation, or to protect the rights, property, or safety of VibeMyCar, our users, or others.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Account Deletion and Data Retention

You can request account deletion through our Support page. Upon submission and validation of your request:

• Your account and associated data will be permanently deleted within 90 days from the date of validation.
• In case of any pending legal matters, your data may be retained until the resolution of such matters.
• Once deleted, your profile and data cannot be recovered after the 90-day period.
• Certain anonymized or aggregated data may be retained for analytical and business purposes.

9. Limitation of Liability

AiVibe/VibeMyCar is not responsible for any legal issues arising from:

• User interactions or disputes between users.
• Accuracy of information provided by users.
• Traffic violations, accidents, or any other incidents during rides.
• Loss, damage, or injury related to the use of our services.
• Third-party services or links accessed through our application.

By using VibeMyCar, you agree to hold harmless and indemnify AiVibe and its affiliates from any claims, damages, or expenses arising from your use of the service.

10. Jurisdiction

This Privacy Policy and all matters related to your use of VibeMyCar are governed by the laws of India. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Your continued use of VibeMyCar after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by them.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: privacy@vibemycar.com
• Address: AiVibe Software Services, Chennai, Tamil Nadu, India