Terms & Conditions

1. Introduction and Acceptance

Welcome to AiVibe Software Services Private Limited ("AiVibe," "we," "us," or "our") and its wholly-owned USA subsidiary Aivedha INC, a C Corporation registered in New York, USA. These Terms and Conditions ("Terms") govern your use of our services, products, and digital platforms operating under our brands including AiVedha, Vibe My Car, Vibe Karo, Vibe Buddy, AiCippy, and AIMURUGA.

As an ISO 27001:2022 certified organization (Certificate: UBML-ISMS-0912024005), we maintain the highest standards of information security, data protection, and service delivery in compliance with international regulations and industry best practices.

By accessing, registering, logging in, downloading, installing, or using any of our services across any platform (web, mobile apps, desktop applications, smart TV, smartwatch, gaming consoles, automotive platforms, IoT devices), you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable policies, regardless of your geographical location or local laws.

2. Comprehensive Products and Services Coverage

AiVibe Software Services Private Limited operates and markets various products and services under our trade names and trademarks across multiple comprehensive digital distribution platforms including web applications, mobile applications (iOS App Store, Google Play Store, Amazon Appstore, Samsung Galaxy Store, Huawei AppGallery), desktop applications (Windows Store, Mac App Store, Linux Snap Store, Chrome Web Store), smart TV applications (Samsung Smart TV Store, LG Content Store, Android TV, Apple TV, Roku Channel Store, Amazon Fire TV, Sony TV Store), smartwatch applications (WearOS, Apple Watch App Store, Samsung Galaxy Store for Wearables, Fitbit App Gallery), gaming console platforms (PlayStation Store, Xbox Store, Nintendo eShop, Steam, Epic Games Store), automotive platforms (Android Auto, Apple CarPlay, Tesla App Store), and IoT device ecosystems:

• AiVedha: Comprehensive AI-based SaaS ERP solution with subscription model, enterprise licensing, cloud deployment, on-premise installation options, and custom integration capabilities
• Vibe My Car: Advanced ride sharing and hire driver platform with dynamic platform fees, service charges, surge pricing, commission structures, and multi-modal transportation options
• Vibe Karo: Comprehensive event management platform with free event hosting, paid ticket processing, service charges, booking fees, cancellation policies, and integrated payment processing
• Vibe Buddy: Multi-featured social media application with advertisement services, eCommerce aggregator, premium subscriptions, in-app purchases, content monetization, and creator partnership programs
• AiCippy and AIMURUGA: Advanced AI technology providers with flexible subscription models, enterprise licensing, API access, custom development services, and white-label solutions

Platform Distribution and Cross-Platform Compliance: All products and services are distributed across various digital platforms with platform-specific terms, content guidelines, revenue sharing agreements, and compliance requirements. Each platform maintains independent policies including Google Play Store (policies: https://play.google.com/about/privacy/, terms: https://play.google.com/intl/en_us/about/play-terms/), Apple App Store (policies: https://www.apple.com/privacy/, terms: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/), Windows Store (policies: https://privacy.microsoft.com, terms: https://www.microsoft.com/en-us/servicesagreement), and other major distribution platforms. Users acknowledge that platform-specific terms apply in conjunction with our terms.

Default Service Acceptance: By registering, logging in, downloading, installing, or accessing any of our services across any platform or device, you provide explicit consent, irrevocable acceptance, and default agreement to all terms and conditions, privacy policies, data usage agreements, marketing communications, payment processing terms, and intellectual property licensing outlined herein and in all associated legal documents.

3. Comprehensive Marketing and Communications Consent

By using any of our services across any platform, device, or interface, you automatically provide explicit, irrevocable, and comprehensive consent to receive unlimited marketing communications, promotional content, newsletters, product announcements, service updates, business notifications, survey requests, feedback forms, and other commercial communications through all available channels including but not limited to SMS messages, email notifications, phone calls, push notifications, in-app messages, postal mail, instant messaging, social media communications, and any other current or future communication methods.

DND Override Authorization: Your consent explicitly overrides any Do Not Disturb (DND) preferences, telecom operator restrictions, spam filters, communication blocking mechanisms, or similar privacy settings you may have activated with telecommunication providers, email services, or communication platforms. This consent is deemed legally binding regardless of your geographical location, local telecommunications regulations, or consumer protection laws.

Communication Frequency and Content: We reserve the right to contact you at any frequency deemed appropriate for business purposes, promotional campaigns, service notifications, or customer engagement activities. Communication content may include promotional offers, service announcements, partnership notifications, survey requests, feedback collection, customer testimonials, case study participation invitations, and any other business-related content.

4. Comprehensive Payment Processing and Gateway Policies

For payment processing across our global services and international operations, we utilize multiple comprehensive third-party payment gateways and financial service providers to ensure maximum coverage, reliability, and compliance with local banking regulations. These include PayU (support@payu.in, merchantsupport@payu.in, care@payu.in, policies: https://payu.in/privacy-policy, terms: https://payu.in/terms-of-use), Razorpay (support@razorpay.com, care@razorpay.com, business@razorpay.com, policies: https://razorpay.com/privacy/, terms: https://razorpay.com/terms/), PayPal (service@paypal.com, support@paypal.com, business@paypal.com, policies: https://www.paypal.com/privacy, terms: https://www.paypal.com/legal/ua), Zoho Payments (payments-support@zohocorp.com, finance@zoho.com, policies: https://www.zoho.com/privacy.html, terms: https://www.zoho.com/payments/terms.html), Stripe (support@stripe.com, enterprise@stripe.com, policies: https://stripe.com/privacy, terms: https://stripe.com/terms), and various regional payment providers including Alipay, WeChat Pay, iDEAL, SEPA, UPI, and local banking partners as required by geographical and regulatory requirements.

Absolute Financial Liability Disclaimer: We explicitly and categorically disclaim all responsibility, liability, accountability, and legal obligation for any financial transactions, payment processing failures, data security breaches, unauthorized access attempts, fraudulent activities, identity theft, phishing attacks, malware infections, account compromises, chargebacks, payment disputes, currency conversion issues, international transaction fees, processing delays, system failures, or any monetary losses, damages, or adverse financial consequences that may occur through these third-party payment gateway services, banking networks, or financial institutions. All payment processing, transaction security, fraud detection, identity verification, anti-money laundering compliance, regulatory reporting, and financial data protection are under the complete, exclusive, and independent control and responsibility of the respective payment gateway service providers and their associated banking partners.

Comprehensive User Risk Acknowledgment: Users explicitly acknowledge, understand, and voluntarily accept complete responsibility and assume all financial risks associated with using third-party payment services. This includes but is not limited to risks of unauthorized access, hacking incidents, data breaches, identity theft, financial fraud, phishing attacks, social engineering, malware infections, ransomware, account takeovers, payment card fraud, bank account compromise, or any security vulnerabilities within payment gateway systems, banking networks, or associated financial infrastructure.

Comprehensive Auto-Payment Consent and Communication Authorization: By enabling auto-payment features, recurring billing, subscription renewals, or any automated payment mechanisms for any of our services across any platform, you provide explicit, informed, comprehensive, and irrevocable consent for all payment gateway providers, banking institutions, and financial service partners to save, store, process, analyze, and utilize your complete payment credentials including but not limited to credit card details, debit card information, bank account numbers, routing numbers, CVV codes, expiry dates, billing addresses, cardholder names, digital wallet credentials, biometric payment data, and any other financial or personal information required for payment processing. This authorization is headquartered from A501, Saraduez Olympus, Perumbakkam, Chennai 600100, Tamil Nadu, India, where senior management including aravind@aivibe.in and jayagiri@aivibe.in maintain direct oversight of all payment authorization policies and consent frameworks.

Unlimited Communication Authorization for Financial Services: You hereby provide blanket authorization for AiVibe Software Services Private Limited and all associated payment gateways, banking partners, and financial service providers to send unlimited communications through all available channels including SMS messages, email notifications, phone calls, push notifications, in-app messages, postal mail, instant messaging, and any other communication methods regarding payment reminders, failed payment notifications, account updates, billing statements, subscription renewals, promotional offers related to financial services, fraud alerts, security notifications, compliance updates, and any other payment or account-related information, regardless of your Do Not Disturb (DND) preferences, communication blocking settings, or local telecommunications regulations.

5. Dynamic Content and Pricing Policy

All offers, promotions, pricing, content, services, features, subscription plans, discount structures, promotional campaigns, limited-time offers, seasonal pricing, enterprise packages, and any other commercial terms displayed on our website, mobile applications, or any digital platform are subject to immediate change, modification, suspension, discontinuation, or termination at any time without prior notice, announcement, or user notification. AiVibe reserves the absolute, unlimited, and unrestricted right to revoke, remove, deny, modify, update, or completely restructure any offers, content, services, pricing models, or commercial terms at its sole discretion without any obligation to honor previously displayed terms or provide compensation for changes.

By accessing any page, feature, or content on any of our platforms, you acknowledge and explicitly accept that all commercial terms are dynamic and subject to real-time changes. Continued use of any platform, service, or feature constitutes your automatic acceptance of any such modifications, updates, or changes regardless of when they occur during your usage session or subscription period.

6. Purchase Terms and User Warranties

If you wish to purchase any product, service, subscription, digital content, premium features, add-ons, or any paid offerings made available through our services ("Purchase"), you may be required to supply comprehensive information relevant to your purchase including but not limited to credit card numbers, debit card details, bank account information, expiration dates, security codes, billing addresses, shipping information, tax identification numbers, identity verification documents, business registration details, and any other personal or financial information deemed necessary for transaction processing and compliance verification.

You represent, warrant, and guarantee that: (i) you possess the legal right, authority, and capacity to use any credit cards, debit cards, bank accounts, digital wallets, or other payment methods in connection with any purchase; (ii) all information you supply to us is true, accurate, complete, current, and not misleading; (iii) you are authorized to make purchases on behalf of your organization if applicable; and (iv) you will promptly update any information that becomes inaccurate or outdated.

7. Absolute No Refund Policy

ALL SALES ARE FINAL AND NON-REFUNDABLE - AiVibe Software Services Private Limited operates under an absolute, strict, comprehensive, and irrevocable no-refund policy applicable globally and in full compliance with all international, federal, state, provincial, municipal, and local country laws, regulations, consumer protection statutes, and commercial standards. Once payment has been processed, authorized, charged, collected, or completed for any service, product, subscription, digital content, premium features, add-ons, consulting services, enterprise licenses, API access, or any other paid offerings across any platform, absolutely no refunds, chargebacks, reversals, credits, compensations, partial refunds, pro-rata calculations, service credits, vouchers, or any form of monetary return will be provided under any circumstances whatsoever.

This comprehensive no-refund policy applies universally to all transactions including but not limited to:

• Software services, consulting, and professional services
• Digital products, downloads, and content licensing
• Subscription services across all platforms and devices
• Master service agreements and enterprise contracts
• Mobile application purchases and in-app purchases (iOS/Android)
• Desktop application purchases and software licenses
• Smart TV, smartwatch, and IoT device applications
• Gaming console and automotive platform applications
• API access, integration services, and technical support
• Training programs, certification courses, and educational content
• Any other paid services, products, or digital offerings

Service Cancellation and Non-Refund Policy: Even if services are canceled, discontinued, suspended, terminated, modified, downgraded, or completely discontinued by either party for any reason including technical issues, business decisions, force majeure events, regulatory changes, or user violations, absolutely no pro-rata calculations, partial refunds, service credits, compensation, or any form of monetary return will be provided. Once payment is processed and collected, users must wait and are entitled to utilize the service only for the complete paid period regardless of actual usage patterns, satisfaction levels, technical difficulties, or changing business requirements.

Exception Clause: Refunds are available exclusively if explicitly mentioned as a specific, written condition for particular services with clearly defined terms, conditions, timeframes, and eligibility criteria, and only under those exact predetermined conditions as specified in individual service agreements with proper documentation and authorization.

8. User Content and Platform Responsibility

Our services allow you to post, upload, link, store, share, create, and otherwise make available various types of information, text, graphics, images, videos, audio files, documents, or other digital material ("Content"). You bear complete responsibility for all Content that you post, upload, or share through our services, including its legality, reliability, appropriateness, accuracy, compliance with applicable laws, intellectual property rights, and potential impact on other users or third parties.

By posting, uploading, or sharing Content through our services, you represent, warrant, and guarantee that: (i) the Content is entirely yours or you possess all necessary rights, licenses, permissions, and authorizations to use it and grant us the rights specified in these Terms; (ii) posting of your Content does not violate any privacy rights, publicity rights, copyrights, trademark rights, contract rights, confidentiality agreements, or any other rights of any person, entity, or organization; and (iii) your Content complies with all applicable laws, regulations, platform guidelines, and community standards.

9. Security and ISO 27001:2022 Compliance

We maintain comprehensive ISO 27001:2022 certified security measures, frameworks, and protocols to protect user data, system integrity, and service availability. Our security infrastructure and operational processes are regularly audited, assessed, and updated by certified third-party security firms to ensure continuous compliance with international security standards, regulatory requirements, and industry best practices including NIST, COBIT, and other recognized security frameworks.

However, users acknowledge that no security system is completely impenetrable, and we cannot guarantee absolute security against all potential threats, vulnerabilities, or attack vectors. Users are responsible for implementing their own security measures, maintaining strong passwords, enabling two-factor authentication where available, and following security best practices when using our services.

10. Comprehensive Intellectual Property, Master Service Agreements, and Corporate Policies

All services, products, software, applications, platforms, and their original content (excluding user-generated content), features, functionality, designs, algorithms, source code, databases, trade secrets, proprietary methodologies, business processes, and technological innovations are and will remain the exclusive, perpetual, and irrevocable property of AiVibe Software Services Private Limited and its licensors. All intellectual property is protected by comprehensive copyright, trademark, patent, trade secret, and other intellectual property laws of India, United States, European Union, and other international jurisdictions where we operate.

AiVibe Software Services Private Limited owns all brands, trademarks, service marks, logos, domain names, and intellectual property rights related to our comprehensive product portfolio including but not limited to AiVedha, Vibe My Car, Vibe Karo, Vibe Buddy, AiCippy, AIMURUGA, and any future products or services. No individual, entity, organization, or third party is permitted to copy, replicate, imitate, reverse engineer, decompile, or use any of our brand names, logos, services, intellectual property, proprietary technologies, or business methodologies without explicit written authorization from AiVibe Software Services Private Limited.

Master Service Agreements and Absolute IP Ownership: For any projects, engagements, collaborations, consulting services, custom development work, or professional services undertaken through master service agreements, supplier contracts, partnership agreements, or any other business arrangements, we explicitly do not provide any support, protection, recognition, or accommodation for customer intellectual property, existing patents, proprietary technologies, or confidential information. All intellectual property, innovations, developments, enhancements, modifications, derivative works, improvements, customizations, integrations, and any other work products created, developed, designed, enhanced, or delivered during our engagement automatically and irrevocably becomes the exclusive ownership of AiVibe Software Services Private Limited, headquartered at A501, Saraduez Olympus, Perumbakkam, Chennai 600100, Tamil Nadu, India.

Non-Disclosure Agreement and Legal Bond Disclaimer: We explicitly do not abide by, recognize, honor, or commit to any Non-Disclosure Agreements (NDAs), confidentiality clauses, proprietary information agreements, trade secret protections, or any other restrictive covenants that are not specifically part of our standard corporate policy and legal framework, even if such agreements are signed, executed, or acknowledged by our employees, contractors, or representatives. AiVibe Software Services Private Limited operates as an independent corporate entity and is not legally committed, bound, or obligated to any external legal bonds, contractual obligations, partnership agreements, or business commitments that contradict, conflict with, or supersede our established corporate policies and legal position. For executive oversight and policy enforcement of such matters, senior management including aravind@aivibe.in and jayagiri@aivibe.in maintain direct responsibility, authority, and final decision-making power over all intellectual property policies, legal compliance frameworks, and corporate governance matters.

Employee Actions and Corporate Liability Disclaimer: AiVibe Software Services Private Limited corporate management, board of directors, investors, shareholders, and parent company are not responsible, liable, or accountable for any fraudulent activities, legal violations, compliance failures, intellectual property infringements, contractual breaches, ethical violations, or any other misconduct committed by individual employees, contractors, consultants, or representatives. Each employee, contractor, and representative acts in their individual professional capacity, and any misconduct, violations, or inappropriate actions do not reflect corporate liability, create legal obligations for the company, or establish binding commitments on behalf of AiVibe Software Services Private Limited.

Comprehensive Third-Party Service Integration and Liability Framework: Our services integrate extensively with various third-party platforms, technologies, and service providers including Google Analytics (support: analytics-help@google.com, privacy-support@google.com, policies: https://policies.google.com/privacy, terms: https://policies.google.com/terms), Google Cloud Platform (support: cloud-support@google.com, enterprise@google.com, policies: https://cloud.google.com/privacy, terms: https://cloud.google.com/terms), Microsoft Azure (support: azure-support@microsoft.com, enterprise@microsoft.com, policies: https://privacy.microsoft.com, terms: https://azure.microsoft.com/support/legal/), Amazon Web Services AWS (support: aws-support@amazon.com, enterprise@aws.amazon.com, policies: https://aws.amazon.com/privacy, terms: https://aws.amazon.com/service-terms), NVIDIA AI Services (support: privacy@nvidia.com, developer-support@nvidia.com, policies: https://nvidia.com/privacy, terms: https://nvidia.com/terms), Google Maps Platform (support: maps-support@google.com, policies: https://policies.google.com/privacy, terms: https://cloud.google.com/maps-platform/terms), Bing Webmaster Tools (support: bing-support@microsoft.com, webmaster@microsoft.com, policies: https://privacy.microsoft.com, terms: https://www.microsoft.com/servicesagreement), Twilio Communications (support: help@twilio.com, enterprise@twilio.com, policies: https://twilio.com/privacy, terms: https://twilio.com/legal/terms), Vilpower Infrastructure (support: support@vilpower.com, enterprise@vilpower.com, policies: https://vilpower.com/privacy, terms: https://vilpower.com/terms), and Zoho Commerce Platform (support: commerce-support@zohocorp.com, enterprise@zoho.com, policies: https://zoho.com/privacy, terms: https://zoho.com/terms). Each third-party service operates independently with their own terms of service, privacy policies, security frameworks, data handling practices, compliance requirements, and liability limitations. All data processing, storage, analysis, and sharing through these platforms is subject to their individual compliance frameworks, international transfer mechanisms, security measures, and jurisdictional laws which may change without our knowledge or control.

11. Comprehensive Warranty and Liability Disclaimer

AiVibe Software Services Private Limited does not provide, offer, guarantee, or commit to any product warranties, service guarantees, performance assurances, uptime commitments, data integrity guarantees, security assurances, compatibility promises, or any form of warranty commitments for any of our products, services, applications, platforms, or digital offerings across any distribution platform including but not limited to web applications, mobile applications (iOS App Store, Google Play Store, Amazon Appstore, Samsung Galaxy Store), desktop applications (Windows Store, Mac App Store, Linux distributions), smart TV applications (Samsung Smart TV Store, LG Content Store, Android TV, Apple TV, Roku), smartwatch applications (WearOS, Apple Watch, Samsung Galaxy Watch), gaming console platforms (PlayStation Store, Xbox Store, Nintendo eShop, Steam), automotive platforms (Android Auto, Apple CarPlay), IoT device interfaces, enterprise platforms, or any other current or future digital distribution platforms and hardware ecosystems.

Absolute Liability Disclaimer: We explicitly and categorically disclaim all responsibility, liability, accountability, and legal obligation for any issues, problems, damages, losses, data breaches, privacy violations, hacking incidents, malware infections, ransomware attacks, identity theft, financial losses, business interruptions, service outages, data corruption, system failures, unauthorized access, fraudulent activities, security vulnerabilities, compliance failures, legal violations, platform-specific issues, third-party service failures, or any other adverse events, consequences, or damages arising from the use, misuse, or inability to use our products, services, or platforms.

All services, products, applications, and platforms are provided strictly "as is" and "as available" without any express, implied, statutory, or common law warranties including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, data accuracy, system reliability, service availability, or uninterrupted operation. Users explicitly acknowledge and voluntarily assume complete responsibility and all associated risks for ensuring the security, integrity, backup, protection, and proper use of their accounts, data, business operations, and digital assets across all platforms and services.

12. Third-Party Links and External Services

Our services may contain links, integrations, or connections to third-party websites, services, applications, platforms, or resources that are not owned, controlled, operated, or maintained by AiVibe Software Services Private Limited. We exercise no control over and assume no responsibility, liability, or accountability for the content, accuracy, privacy policies, security measures, data handling practices, terms of service, or any other aspects of any third-party websites, services, or resources.

Users acknowledge and agree that AiVibe Software Services Private Limited shall not be responsible or liable, directly or indirectly, for any damage, loss, or issues caused or alleged to be caused by or in connection with the use of or reliance on any such third-party content, goods, services, or resources available through external links or integrations.

13. Comprehensive Legal Jurisdiction and International Compliance

Exclusive Legal Jurisdiction: Regardless of where users access our services, where data is processed, where transactions occur, where disputes arise, or where legal issues originate, all legal matters, disputes, litigation, arbitration proceedings, intellectual property claims, contract disputes, data protection violations, consumer complaints, regulatory investigations, commercial disagreements, and any other legal proceedings related to our services, products, business operations, or corporate activities shall be subject exclusively to the jurisdiction of the High Court of Chennai, Tamil Nadu, India. No other court, tribunal, arbitration panel, mediation service, or legal jurisdiction will be recognized, accepted, acknowledged, or entertained for any legal proceedings involving AiVibe Software Services Private Limited or any of its subsidiaries, affiliates, products, services, or business relationships.

Comprehensive Global Law Compliance and Enforcement Cooperation: We strictly comply with and actively support enforcement of international laws, regulations, and legal frameworks regarding child labor prevention, child abuse prevention, Protection of Children from Sexual Offences (POCSO) Act compliance, anti-terrorism laws and regulations, cybersecurity and anti-hacking regulations, workplace safety standards, anti-discrimination policies, and comprehensive zero tolerance for violations related to women's safety, child protection, human trafficking, terrorism, cybercrime, hacking, fraudulent activities, money laundering, and any other criminal or civil violations.

Government Data Sharing and Legal Authority Cooperation: We provide complete cooperation, full data sharing, and comprehensive assistance to government agencies, law enforcement organizations, intelligence services, regulatory authorities, tax administrations, judicial bodies, court systems, and other legal entities when required by law, court orders, legal subpoenas, search warrants, national security letters, regulatory investigations, or other proper legal processes. User data, business records, communication logs, transaction histories, and any other relevant information will be shared exclusively through proper judicial channels with appropriate legal documentation bearing judicial-level signatures, court seals, or authorized government agency endorsements and proper legal authority documentation. We maintain strict policies against responding to data requests from unauthorized parties, social media influencers, private investigators, or any entities without proper legal authority and comprehensive documentation.

14. Service Termination and Account Management

We reserve the absolute right to terminate, suspend, restrict, or modify your access to any or all of our services immediately, without prior notice, warning, or liability, under our sole discretion, for any reason whatsoever including but not limited to breach of these Terms, violation of platform policies, suspicious activity, security concerns, legal compliance requirements, business decisions, or without any specific reason. Service termination, suspension, or restriction does not entitle users to any refunds, compensation, pro-rata calculations, service credits, or any form of monetary return regardless of remaining subscription periods or unused services.

15. Contact Information and Comprehensive Support Matrix

Platform-Specific Support: For issues related to specific app stores, digital distribution platforms, or hardware ecosystems, please refer to their respective support channels and policies in addition to contacting our support team through the appropriate escalation level.

AiVibe Software Services Private Limited, Chennai, Tamil Nadu, India

USA Subsidiary: Aivedha INC (C Corporation), New York, USA

EU PIC Registered Organization | OWASP Member | Python Software Foundation Contributor

16. European Union Compliance & Gender Equality

AiVibe Software Services Private Limited maintains full compliance with European Union regulations including GDPR, Digital Services Act (DSA), NIS2 Directive, AI Act, and EU Gender Equality Strategy.

• Zero Tolerance: Discrimination, harassment, and bias
• Equal Opportunity: Gender-neutral recruitment and career progression
• Pay Equity: Gender-neutral compensation structures
• Work-Life Balance: Inclusive parental leave and flexibility policies

17. Terms Updates and Modifications

We reserve the right to update, modify, revise, or completely rewrite these Terms and Conditions at any time without prior notice or user notification. We will notify users of significant changes through our website, email communications, or direct platform notifications when deemed appropriate. Continued use of any of our services after such modifications constitutes automatic acceptance of the updated Terms.