Privacy Policy

1. Introduction

AiVibe Software Services Private Limited ("AiVibe," "we," "us," or "our") and its wholly-owned USA subsidiary Aivedha INC, a C Corporation registered in New York, USA, are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you use our services, visit our website, or interact with our AI and IoT solutions.

As an ISO 27001:2022 certified organization, we maintain the highest standards of information security and data protection in compliance with international regulations including GDPR, CCPA, and other applicable privacy laws.

2. Our Products and Services

AiVibe Software Services Private Limited operates and markets various products and services under our trade names and trademarks across multiple platforms including web applications, mobile applications (iOS App Store, Google Play Store), desktop applications (Windows Store, Mac App Store), smart TV applications (Samsung Smart TV Store, LG Content Store, Android TV, Apple TV), smartwatch applications (WearOS, Apple Watch App Store), gaming console platforms (PlayStation Store, Xbox Store, Nintendo eShop), and other digital distribution platforms:

• AiVedha: AI-based SaaS ERP solution - Subscription Model with auto-renewal capabilities
• Vibe My Car: Ride Sharing and Hire Driver platform - Platform fees/Service Charges with dynamic pricing
• Vibe Karo: Event Management platform - No charge for free event tickets, service charge for paid tickets with payment gateway integration
• Vibe Buddy: Social media application with advertisement services, eCommerce aggregator, and premium subscription features
• AiCippy and AIMURUGA: Technology providers with subscription model, enterprise licensing, and custom deployment options

Platform Distribution and Compliance: All products and services are available across various digital distribution platforms including but not limited to Google Play Store (policies: https://play.google.com/about/privacy/), Apple App Store (policies: https://www.apple.com/privacy/), Windows Store (policies: https://privacy.microsoft.com), Mac App Store (policies: https://www.apple.com/privacy/), Samsung Smart TV Store, LG Content Store, Android TV, Apple TV, WearOS platforms, gaming console stores, and direct web access through various browsers and operating systems. Each platform maintains independent policies, terms of service, content guidelines, and distribution agreements that apply in conjunction with our terms. We comply with all platform-specific requirements for data handling, user privacy, content moderation, and financial transactions.

Cross-Platform Data Synchronization: User data may be synchronized across multiple platforms and devices to provide seamless service experience. This includes account information, preferences, usage analytics, and service history. All cross-platform data transfers are secured and encrypted according to industry standards and platform-specific security requirements.

Platform Liability Disclaimer: Each digital distribution platform (app stores, smart TV platforms, gaming consoles, web browsers) operates independently with their own security measures, data protection policies, user agreements, and liability frameworks. We are not responsible for any security breaches, data compromises, fraudulent activities, or technical issues occurring on these third-party platforms. Users acknowledge that their use of our services through these platforms is subject to the respective platform's terms and assume full responsibility for any risks associated with platform-specific vulnerabilities or policy changes.

3. Information We Collect

Personal Information

• Contact information (name, email address, phone number, physical address)
• Company information (organization name, job title, business address, tax identification)
• Communication preferences and marketing consents
• Account credentials and authentication data including biometric data where applicable
• Financial information for payment processing (handled exclusively by third-party gateways)
• Identity verification documents for compliance and fraud prevention
• Social media profiles and connected account information
• Emergency contact information and next-of-kin details for safety features

Technical Information

• IP addresses and device identifiers including MAC addresses and IMEI numbers
• Browser type, version information, and browser fingerprinting data
• Usage analytics, website interaction data, and behavioral patterns
• System logs, performance metrics, and crash reports
• Location data including GPS coordinates, WiFi network information, and cellular tower data
• Device specifications including hardware information, operating system details, and installed applications
• Network connectivity information and internet service provider details
• Camera, microphone, and sensor data when explicitly authorized by users
• Cookies, web beacons, and similar tracking technologies across all platforms

Service-Specific Data Collection

• AiVedha: Business processes, employee data, financial records, operational metrics
• Vibe My Car: Driver licenses, vehicle information, trip history, GPS tracking, passenger details
• Vibe Karo: Event attendance, ticket purchasing history, social connections, payment preferences
• Vibe Buddy: Social interactions, content preferences, friend networks, advertising engagement
• AiCippy/AIMURUGA: API usage patterns, integration data, custom configurations, performance analytics

Data Collection Consent: By using any of our services across any platform (web, mobile apps, desktop applications, smart TV, smartwatch, gaming consoles), you provide explicit consent for comprehensive data collection including but not limited to the categories mentioned above. This consent extends to automatic data collection through cookies, tracking pixels, and similar technologies even if you have not explicitly interacted with these features.

4. Payment Processing and Gateway Policies

For payment processing across our services globally, we utilize multiple trusted third-party payment gateways to ensure maximum coverage and reliability. These include PayU (support@payu.in, merchantsupport@payu.in, policies: https://payu.in/privacy-policy, terms: https://payu.in/terms-of-use), Razorpay (support@razorpay.com, care@razorpay.com, policies: https://razorpay.com/privacy/, terms: https://razorpay.com/terms/), PayPal (service@paypal.com, support@paypal.com, policies: https://www.paypal.com/privacy, terms: https://www.paypal.com/legal/ua), Zoho Payments (payments-support@zohocorp.com, policies: https://www.zoho.com/privacy.html, terms: https://www.zoho.com/payments/terms.html), Stripe (support@stripe.com, policies: https://stripe.com/privacy, terms: https://stripe.com/terms), and other regional payment providers as required by local regulations.

Complete Financial Liability Disclaimer: We explicitly disclaim all responsibility and liability for any financial transactions, payment processing, data security breaches, unauthorized access, fraudulent activities, chargebacks, disputes, or any monetary losses that may occur through these third-party payment gateway services. All payment processing, data security, financial fraud protection, identity verification, anti-money laundering compliance, and transaction monitoring are under the complete and exclusive control and responsibility of the respective payment gateway service providers. We do not store, record, cache, backup, or maintain any financial data, credit card information, bank account details, payment credentials, transaction histories, or any payment-related information on our systems, servers, databases, or any infrastructure under our control.

User Risk Acknowledgment: Users explicitly acknowledge and accept full responsibility and assume complete risk for any unauthorized access, hacking incidents, data breaches, identity theft, financial fraud, phishing attacks, malware infections, or security vulnerabilities occurring on these third-party payment platforms. This includes but is not limited to losses due to compromised accounts, stolen credentials, unauthorized transactions, failed payments, processing delays, currency conversion issues, international transaction fees, or any technical failures within payment gateway systems.

Regional Payment Gateway Compliance: For different geographical regions, we utilize region-specific payment gateways to ensure local compliance and optimal user experience. This includes but is not limited to Alipay and WeChat Pay for China (policies: https://global.alipay.com/privacy), iDEAL for Netherlands, SEPA for Europe, UPI and local banks for India, and other regional providers. Each regional gateway operates under local financial regulations and data protection laws, and users are subject to the specific terms and conditions of these regional services.

Comprehensive Auto-Payment Consent and Communication Authorization: By enabling auto-payment features for any of our services, you provide explicit, informed, and irrevocable consent for payment gateway providers to save, store, and process your payment credentials including but not limited to credit card details, bank account information, digital wallet credentials, and biometric payment data. You hereby authorize AiVibe Software Services Private Limited and all associated payment gateways to send unlimited SMS messages, email notifications, phone calls, push notifications, in-app messages, postal mail, and any other forms of communication regarding payment reminders, failed payment notifications, account updates, promotional offers, service announcements, and billing information to all contact details provided by you, regardless of your Do Not Disturb (DND) preferences, telecom operator restrictions, or communication preferences settings.

Payment Credential Storage and Auto-Debit Authorization: Payment gateways are explicitly authorized to retain, store, and process your credit card details, bank account information, CVV numbers, expiry dates, billing addresses, and any other payment-related data for processing auto-debits, recurring payments, subscription renewals, and any future transactions as per their respective data retention policies and security frameworks. This authorization extends to sharing this information with partner banks, financial institutions, fraud prevention services, and regulatory authorities as required by law or deemed necessary by the payment providers.

Gateway-Specific Support and Liability: For any payment-related issues, disputes, refund requests, chargeback procedures, fraud reports, or technical problems, users must contact the respective payment gateway support teams directly. We do not mediate, intervene in, or take responsibility for any payment gateway-related matters. Each gateway maintains independent customer support, dispute resolution mechanisms, and liability frameworks that operate separately from our services.

5. How We Use Your Information

• Provide and improve our AI and IoT services
• Respond to inquiries and provide customer support
• Send marketing communications, promotional content, and business updates regardless of DND (Do Not Disturb) preferences, as consent is provided upon registration/login
• Comply with legal obligations and regulatory requirements
• Enhance security and prevent fraudulent activities
• Conduct business analytics and service optimization
• Share with government and judicial authorities when legally required
• Process for master service agreements and supplier contracts

Marketing Consent: By registering, logging in, or accessing any of our services, you provide default acceptance and explicit consent for us to use your contact details (name, email, phone number) for marketing purposes, promotional communications, and business updates, even if you have activated Do Not Disturb (DND) preferences with telecom operators.

Comprehensive Third-Party Service Integration and Data Sharing: We utilize an extensive network of third-party services and partners to deliver our comprehensive AI and IoT solutions. These include Google Analytics (support: analytics-help@google.com, privacy-support@google.com, policies: https://policies.google.com/privacy, terms: https://policies.google.com/terms), Google Cloud Platform (support: cloud-support@google.com, enterprise-support@google.com, policies: https://cloud.google.com/privacy, terms: https://cloud.google.com/terms), Microsoft Azure (support: azure-support@microsoft.com, enterprise@microsoft.com, policies: https://privacy.microsoft.com, terms: https://azure.microsoft.com/support/legal/), Amazon Web Services AWS (support: aws-support@amazon.com, enterprise@aws.amazon.com, policies: https://aws.amazon.com/privacy, terms: https://aws.amazon.com/service-terms), NVIDIA AI Services (support: privacy@nvidia.com, developer-support@nvidia.com, policies: https://nvidia.com/privacy, terms: https://nvidia.com/terms), Google Maps Platform (support: maps-support@google.com, policies: https://policies.google.com/privacy, terms: https://cloud.google.com/maps-platform/terms), Bing Webmaster Tools and Microsoft Search (support: bing-support@microsoft.com, webmaster@microsoft.com, policies: https://privacy.microsoft.com, terms: https://www.microsoft.com/servicesagreement), Twilio Communications Platform (support: help@twilio.com, enterprise@twilio.com, policies: https://twilio.com/privacy, terms: https://twilio.com/legal/terms), Vilpower Infrastructure Services (support: support@vilpower.com, enterprise@vilpower.com, policies: https://vilpower.com/privacy, terms: https://vilpower.com/terms), and Zoho Commerce Platform (support: commerce-support@zohocorp.com, enterprise@zoho.com, policies: https://zoho.com/privacy, terms: https://zoho.com/terms).

Additional Third-Party Integrations: Our services also integrate with Firebase (support: firebase-support@google.com, policies: https://firebase.google.com/support/privacy), MongoDB Atlas (support: support@mongodb.com, policies: https://mongodb.com/privacy), Cloudflare (support: support@cloudflare.com, policies: https://cloudflare.com/privacy), SendGrid (support: support@sendgrid.com, policies: https://sendgrid.com/privacy), Mailgun (support: support@mailgun.com, policies: https://mailgun.com/privacy), Slack (support: support@slack.com, policies: https://slack.com/privacy), GitHub (support: support@github.com, policies: https://github.com/privacy), GitLab (support: support@gitlab.com, policies: https://about.gitlab.com/privacy), Docker Hub (support: support@docker.com, policies: https://docker.com/privacy), and various AI model providers including OpenAI, Anthropic, and regional AI service providers depending on geographical requirements and service optimization needs.

Third-Party Liability and Risk Disclaimer: Each third-party service operates independently with their own security frameworks, data handling practices, privacy policies, terms of service, data retention periods, and liability limitations. We are not responsible, liable, or accountable for any data breaches, security vulnerabilities, service outages, data losses, privacy violations, compliance failures, or any other issues arising from these third-party services. Users acknowledge that their data may be processed, stored, analyzed, and shared by these third-party providers according to their respective policies and legal requirements. Any data shared with these services is governed by their privacy frameworks, security measures, and local jurisdictional laws, which may differ from our policies and may change without our knowledge or control.

6. Data Security & ISO 27001:2022 Compliance

Our ISO 27001:2022 certification ensures we implement robust security controls to protect your data:

• End-to-end encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Access controls and multi-factor authentication
• Employee training on data protection and security protocols
• Incident response and breach notification procedures

7. Your Rights and Data Retention

Depending on your jurisdiction, you may have the following rights:

• Access: Request access to your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your data
• Objection: Object to certain processing activities

Data Retention After Deletion: After deletion requests are processed, we retain your data for an additional 90 days for backup and recovery purposes. This data may be shared with government authorities, law enforcement, or judicial bodies when legally required or requested through proper legal channels.

Government Data Sharing: We comply with lawful requests from government agencies, law enforcement, and judicial authorities. User data will be provided only upon receiving proper legal documentation with judicial-level signatory. We do not respond to requests from influencers or unauthorized parties.

8. Intellectual Property, Master Service Agreements, and Customer IP

AiVibe Software Services Private Limited owns all brands, trademarks, logos, and intellectual property rights related to our products and services including but not limited to AiVedha, Vibe My Car, Vibe Karo, Vibe Buddy, AiCippy, and AIMURUGA.

No individual or entity is permitted to copy, replicate, imitate, or use any of our brand names, logos, services, or intellectual property without explicit written authorization from AiVibe Software Services Private Limited. Violation of these rights may result in legal action.

Master Service Agreements and Customer IP: For any projects undertaken through master service agreements or supplier contracts, we do not provide support for customer intellectual property protection. All intellectual property created, developed, or enhanced during our engagement remains the ownership of AiVibe Software Services Private Limited, headquartered at A501, Saraduez Olympus, Perumbakkam, Chennai 600100, Tamil Nadu, India. We do not abide by any Non-Disclosure Agreements (NDAs) or confidentiality clauses that are not part of our standard policy, even if signed by our employees. The company operates independently and is not committed to any legal bonds or agreements that contradict our established policies. For executive oversight of such matters, senior management including aravind@aivibe.in and jayagiri@aivibe.in maintain direct responsibility for policy enforcement.

Employee Actions Disclaimer: AiVibe Software Services Private Limited management and investors are not responsible for any fraudulent activities, legal issues, or violations committed by individual employees. Each employee acts in their individual capacity, and any misconduct does not reflect company liability.

9. Comprehensive Warranty and Liability Disclaimer

AiVibe Software Services Private Limited does not provide any product warranty, service guarantee, performance assurance, uptime commitments, data integrity assurance, security guarantees, or any form of warranty commitments for any of our products or services across any platform including but not limited to web applications, mobile applications (iOS App Store, Google Play Store, third-party Android stores), desktop applications (Windows Store, Mac App Store, Linux distributions), smart TV applications (Samsung Smart TV Store, LG Content Store, Android TV, Apple TV, Roku, Amazon Fire TV), smartwatch applications (WearOS, Apple Watch, Samsung Galaxy Watch, Fitbit), gaming console platforms (PlayStation Store, Xbox Store, Nintendo eShop, Steam), automotive platforms (Android Auto, Apple CarPlay, Tesla App Store), enterprise platforms, IoT device interfaces, or any other current or future digital distribution platforms and hardware ecosystems.

Complete Liability Disclaimer: We explicitly disclaim all responsibility and liability for any issues, problems, damages, losses, data breaches, privacy violations, hacking incidents, malware infections, ransomware attacks, identity theft, financial losses, business interruptions, service outages, data corruption, unauthorized access, fraudulent activities, security vulnerabilities, compliance failures, legal violations, or any other adverse events arising from the use of our products or services. This includes but is not limited to issues caused by third-party integrations, platform vulnerabilities, network failures, cyber attacks, human error, natural disasters, or force majeure events.

User Risk Acknowledgment: All services and products are provided strictly "as is" and "as available" without any express, implied, statutory, or common law warranties including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, data accuracy, system compatibility, or uninterrupted service. Users explicitly acknowledge and assume full responsibility and complete risk for ensuring the security, integrity, backup, and protection of their accounts, data, business operations, and digital assets across all platforms and services.

Absolute No Refund Policy: All sales, purchases, subscriptions, service fees, and payments are final and non-refundable under any circumstances. AiVibe operates under an absolute, strict, and irrevocable no-refund policy applicable globally and in full compliance with all international, federal, state, provincial, and local country laws, regulations, and consumer protection statutes. Once payment has been processed, authorized, charged, or collected for any service, product, subscription, feature, add-on, or digital content, absolutely no refunds, chargebacks, reversals, credits, compensation, partial refunds, pro-rata calculations, or any form of monetary return will be provided under any circumstances whatsoever, including but not limited to same-day requests, technical issues, service dissatisfaction, change of mind, duplicate purchases, unauthorized access, fraudulent transactions, service discontinuation, feature changes, price modifications, or force majeure events.

Service Cancellation Policy: Even if services are canceled, discontinued, suspended, terminated, or modified by either party, no pro-rata calculations, partial refunds, service credits, or any form of compensation will be provided. Once payment is processed, users must wait and utilize the service for the entire paid period regardless of usage patterns, satisfaction levels, or changing requirements. This policy applies to all subscription models, one-time payments, recurring charges, auto-renewals, gift purchases, promotional offers, and enterprise agreements.

Limited Exception Clause: Refunds are only available if explicitly mentioned as a specific condition for particular services in writing, with clear terms and conditions, and only under those exact predetermined conditions as specified in individual service agreements. No verbal promises, implied understandings, or general expectations constitute grounds for refund eligibility.

Platform-Specific Risk Disclaimer: Users acknowledge that each digital platform (app stores, smart TV platforms, gaming consoles, automotive systems, IoT devices) has inherent security risks, update mechanisms, compatibility issues, and policy changes that may affect service functionality. We are not responsible for platform-specific problems, forced updates, policy violations, account suspensions, or service discontinuations imposed by third-party platform operators.

10. International Compliance and Legal Jurisdiction

As a comprehensive global service provider operating across USA, Europe (including EU, UK, EEA), Canada, Philippines, Africa, Asia-Pacific, Middle East, Latin America, and other international markets, we comply with all applicable local, federal, state, provincial, regional, and international laws, regulations, standards, and frameworks including but not limited to GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act), CPRA (California Privacy Rights Act), PIPEDA (Personal Information Protection and Electronic Documents Act), Data Privacy Act of 2012 (Philippines), POPI Act (South Africa), LGPD (Brazil), Privacy Act 1988 (Australia), Privacy Act 2020 (New Zealand), PDPA (Singapore, Thailand, Malaysia), IT Act 2000 (India), Cybersecurity Law (China), Digital Personal Data Protection Act 2023 (India), and other relevant data protection, cybersecurity, consumer protection, and privacy regulations in all jurisdictions where we operate.

Data Transfer Safeguards: All international data transfers are conducted with appropriate legal safeguards including:

• Adequacy decisions by relevant data protection authorities (European Commission, ICO, etc.)
• Standard Contractual Clauses (SCCs) approved by competent authorities
• Binding Corporate Rules (BCRs) and internationally recognized certification schemes
• Explicit user consent where required by applicable law
• Country-specific data localization requirements and cross-border transfer restrictions
• Encryption in transit and at rest using industry-standard protocols
• Regular compliance audits and third-party security assessments

Exclusive Legal Jurisdiction: Regardless of where users access our services, where data is processed, or where legal disputes arise, all legal matters, disputes, litigation, arbitration proceedings, intellectual property claims, contract disputes, data protection violations, consumer complaints, regulatory investigations, and any other legal proceedings related to our services, products, or business operations shall be subject exclusively to the jurisdiction of the High Court of Chennai, Tamil Nadu, India. No other court, tribunal, arbitration panel, or legal jurisdiction will be recognized, accepted, or entertained for any legal proceedings involving AiVibe Software Services Private Limited or any of its subsidiaries, affiliates, products, or services.

Comprehensive Global Compliance and Law Enforcement Cooperation: We strictly comply with international laws and provide full cooperation to law enforcement agencies, regulatory bodies, and judicial authorities regarding child labor prevention, child abuse prevention, Protection of Children from Sexual Offences (POCSO) Act compliance, anti-terrorism laws and regulations, anti-hacking and cybersecurity regulations, women's safety and harassment prevention laws, human trafficking prevention, money laundering prevention (AML), counter-terrorism financing (CTF), sanctions compliance (OFAC, UN, EU), export control regulations (ITAR, EAR), and all other applicable criminal, civil, and regulatory laws. We maintain strict zero-tolerance policies for any violations of international human rights, safety, and security standards.

Government Data Sharing and Legal Compliance: We provide full cooperation and data sharing to government agencies, law enforcement, intelligence services, regulatory authorities, tax administrations, judicial bodies, and legal entities when required by law, court orders, subpoenas, search warrants, national security letters, or other legal processes. User data will be shared only through proper judicial channels with appropriate legal documentation bearing judicial-level signatures, court seals, or authorized government agency endorsements. We do not respond to data requests from unauthorized parties, social media influencers, private investigators, or any entities without proper legal authority and documentation.

11. Contact Information and Support Matrix

Platform-Specific Support: For issues related to specific app stores or platforms, please refer to their respective support channels in addition to contacting our support team.

AiVibe Software Services Private Limited, Chennai, Tamil Nadu, India

USA Subsidiary: Aivedha INC (C Corporation), New York, USA

EU PIC Registered Organization | OWASP Member | Python Software Foundation Contributor

12. European Union Compliance & Gender Equality

AiVibe Software Services Private Limited is fully committed to compliance with European Union regulations and standards. Our operations align with EU GDPR, Digital Services Act (DSA), NIS2 Directive, and EU Gender Equality Strategy 2020-2025.

• UN SDG 5: Gender Equality commitment
• UN WEPs: Women's Empowerment Principles signatory
• ILO Convention 190: Zero tolerance for workplace harassment
• ISO 30415:2021: Diversity and inclusion compliance

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or direct communication.